Clu99's Privacy Policy — Your Data, Our Responsibility

We collect various types of information when you register and use clu99. Each piece of information is collected for a specific purpose, and we always limit collection to the minimum necessary.

Information You Provide Directly:

• Name, Date of Birth & Gender
• Mobile Number & Email Address
• Current address and district
• National ID or passport number (for KYC verification)
• Mobile banking number (bKash/Nagad/Rocket)

Automatically Collected Information:

• Device Type, Operating System & Browser Information
• IP Address & Approximate Location
• Platform Activity & Session Logs
• Betting history and transaction records
• Data from cookies and tracking pixels

Clu99 uses collected data solely for specific, legitimate purposes. Your information is never used for commercial advertising or sold to third parties.

We use your information for the following purposes:

• Account Management: To handle registration, login, and identity verification.
• Transaction Processing: To process deposits, withdrawals, and payments.
• Ensuring Security: To prevent fraud, multiple accounts, and other prohibited activities.
• Service Improvement: To analyze and improve the platform experience.
• Contact: To send important updates, promotional offers, and support communications.
• Legal Compliance: To comply with applicable laws and regulations.
• Responsible Gaming: To identify problem betting patterns and take appropriate action.

Keeping your data secure is our top priority. clu99 uses industry-standard security technology to protect every piece of your information.

Our Security Measures:

• SSL/TLS Encryption: Every data transfer on the platform is secured with 256-bit encryption.
• Two-Factor Authentication (2FA): Two-step identity verification is applied at both login and withdrawal.
• Data Segmentation: Payment information is stored on a separate, secured server.
• Access Control: Only authorized personnel have access to specific data.
• Regular Audits: Our systems are regularly tested by third-party security experts.
• Backup System: Data is backed up regularly to prevent loss in the event of an unexpected incident.

Data Retention Period: Your data is retained while your account is active. After account closure, certain data may be kept for up to 5 years as required by law, after which everything is securely deleted.

Clu99 never sells your personal data. However, limited information may be shared with trusted partners where necessary to deliver our services.

Who We Share It With and Why:

• Payment providers (bKash, Nagad, Rocket): Only the payment details necessary to verify and complete transactions.
• Identity verification services: For the KYC process — always through contracted and trusted partners.
• Technology Providers: For platform operations only — your data may be processed, never sold.
• Legal authorities: Only when required by a court order or legal obligation.

We have a Data Processing Agreement (DPA) in place with every third party, and they are bound to uphold clu99's privacy standards.

Clu99 uses cookies on its website. Cookies are small data files stored in your browser that help improve your experience on the platform.

Types of cookies we use:

• Essential Cookies: Required for login sessions and security — these cannot be disabled.
• Functional Cookies: To remember your preferences and settings.
• Analytics Cookies: To collect platform usage statistics — anonymously.
• Performance Cookies: To measure page load speed and detect errors.

You can disable non-essential cookies through your browser settings, though this may limit some platform features. On your first visit, you will have the option to set your preferences via the cookie consent banner.

Every registered user on clu99 enjoys the following rights regarding their personal data. To exercise any of these rights, please contact our support team.

Clu99 is strictly for users aged 18 and above. We do not knowingly collect data from minors.

Age is verified at the time of registration. If any user is found to be under 18, their account will be immediately closed and all collected data will be deleted.

If you believe a child or minor has opened an account on clu99, please notify our support team immediately.

Clu99 may update this privacy policy from time to time. When significant changes are made:

• A notification will be sent to your registered email or mobile number.
• A clear notice will be displayed on the platform.
• The "Last Updated" date at the top of the page will be revised accordingly.

Continued use of the platform after any changes constitutes acceptance of the updated policy. We recommend reviewing this page regularly.

For any questions, requests, or complaints regarding our Privacy Policy, please get in touch with us. Our data protection team will respond promptly.

After receiving a data rights request, we will Within 30 business days Committed to responding.