Clu99's Terms & Conditions — Complete Guide

Clu99 (operated by bundles.bet) is an online betting and gaming platform serving Bangladesh and select regions. These Terms & Conditions form a legal agreement between clu99 and its users.

These terms and conditions apply to the clu99 website, mobile app, and all related services. By using the platform, you acknowledge that:

• You are at least 18 years of age.
• You are not located in a region where online betting is prohibited by law.
• You are using this platform voluntarily and with full awareness.
• All information provided here is true and accurate.

To open an account with clu99, you must provide accurate information in the registration form. Each user may maintain only one account. clu99 reserves the right to close all accounts if multiple accounts are found to have been created.

Requirements for Registration:

• You must be at least 18 years old and may be required to submit age verification documents.
• A valid mobile number and email address are required.
• Your name, date of birth, and address must be completely accurate.
• Creating multiple accounts from the same device, IP address, or payment method is strictly prohibited.

It is your responsibility to keep your account secure. Do not share your password with anyone. If you suspect unauthorized access to your account, contact clu99 support immediately.

Clu99 may initiate a KYC (identity verification) process at any time. You may be asked to submit a copy of your national ID or passport. Withdrawals may be put on hold until verification is complete.

Clu99 currently supports deposits and withdrawals via bKash, Nagad, and Rocket. Payment methods are subject to change and any updates will be announced on the platform.

Deposit Rules:

• The minimum deposit amount is ৳500.
• Deposits are usually credited to your account within 5–15 minutes.
• Funds deposited must come from a payment method registered in the name of the account holder.
• Third-party payments are not accepted and any such transactions will be reversed.

Withdrawal Rules:

• Minimum withdrawal amount is ৳1,000.
• Withdrawals are typically processed within 1–24 hours.
• Account verification (KYC) must be completed before any withdrawal can be processed.
• Specific wagering requirements must be met before any bonus winnings can be withdrawn.
• If fraud is suspected, clu99 reserves the right to freeze the withdrawal and launch an investigation.

Clu99 periodically offers welcome bonuses, reload bonuses, cashback deals, and special promotions. Each offer has its own terms, which are detailed on the offer page.

General Bonus Terms:

• Each bonus offer is valid once per account only.
• To withdraw bonus funds, you must meet the applicable wagering requirements (typically 5x–20x).
• A minimum odds requirement applies to all bets placed using a bonus.
• Multiple bonuses cannot be used simultaneously unless explicitly permitted.
• Bonus cash is separate from your real money balance and cannot be withdrawn directly.
• Clu99 reserves the right to modify or cancel any bonus offer at any time.

Specific rules apply to all Sports Betting and casino games on clu99. Please read the terms for each event carefully before placing a bet.

Sports Betting Rules:

• Once a bet is confirmed, it cannot be changed or cancelled (except where the cash-out feature applies).
• If an event is cancelled, the bet will be voided and your stake will be refunded.
• If a match is rescheduled, the outcome will be settled in accordance with clu99's policy.
• If incorrect odds are displayed due to a technical error, clu99 reserves the right to void the affected bets.
• Clu99 is not liable for any losses resulting from delays or network issues during live betting.

Casino Game Rules:

• All game outcomes are controlled and audited by an RNG (Random Number Generator).
• If you lose connection during a game, the system will automatically complete the round.
• Any disputes regarding game outcomes must be reported to support within 24 hours.

Clu99 is committed to maintaining a fair and safe environment. The following activities are strictly prohibited:

• Creating multiple accounts or using someone else's account.
• Attempting to abuse or manipulate the bonus system.
• Attempting to hack, phish, or make unauthorized modifications to the platform's software.
• Using the platform for money laundering or any illegal financial transactions.
• Betting using match-fixing arrangements or insider information.
• Placing bets using automated bots or software.
• Harassing or defrauding other users.

Clu99 takes responsible betting seriously. We believe entertainment and self-control can go hand in hand, which is why we have a range of protective measures in place for our users.

• Deposit Limit: You can set daily, weekly, or monthly deposit limits.
• Betting Limits: Set your own daily betting limits.
• Self-Exclusion: You can temporarily suspend your account for a set period.
• Cooling-Off Period: Take a betting break for anywhere between 24 hours and 30 days.
• Reality Check: You'll receive periodic reminders about how long you've been playing.

If you feel betting is becoming a problem, visit our Responsible Gaming page or contact our support team.

Clu99 collects and uses your personal information solely to provide and improve platform services. We never sell your data or share it with unauthorized third parties.

• All data is secured with SSL encryption.
• Payment details are not stored on our servers.
• Your information will not be shared with any government or private organization except where required by law.

For more details, visit our Privacy Policy Read.

You can request to close your account at any time by contacting clu99 Support. Please withdraw any remaining balance before closing your account.

Clu99 may also close an account on its own initiative in the following circumstances:

• Violation of Terms & Conditions.
• If evidence of fraud or illegal activity is found.
• Registering with false information.
• Extended inactivity (12 months or more).

Upon account closure, any valid balance will be returned; however, bonus balances will be forfeited.

Clu99 reserves the right to modify these Terms & Conditions, in whole or in part, at any time. Users will be notified of significant changes via email or a platform notification.

Continued use of the platform after any changes constitutes acceptance of the updated terms. For any questions or concerns regarding these Terms & Conditions, please contact our Support Team: