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Safe Gaming

On clu99 Responsible Play — Stay in control, stay in the fun

Betting is entertainment, not a burden. clu99 believes every player should know their limits. We're committed to helping you stay within them.

24/7
Support Available
18+
Age Verification
5
Protection Tools
Act Fast
If you feel betting is getting beyond your control, seek help now. Don't wait — reach out to our support team right away.
support@clu99.bet
Live Chat — Available Anytime
Our Philosophy

Let betting be part of the fun — not a burden in your life

At clu99, we believe that Responsible Play an essential part of a happy and healthy life. Betting can be a great form of entertainment — as long as you enjoy it responsibly. But when it becomes an addiction, it can cause serious harm to your family, finances, and mental health.

On Our Platform Responsible Gaming This isn't just a policy — it's the foundation of everything we do. We use technology, a trained support team, and a range of tools to ensure a safe environment for every user.

If you play on clu99, keep this in mind: Betting is a game, not a solution. Betting should never be seen as a way to solve financial problems. Wins are never guaranteed, so only wager what you can afford to lose without it affecting your daily life.

Clu99's Responsible Play Playing responsibly means you can enjoy the experience even more. When you know your limits, every moment becomes something to look forward to.

Budget Limits
Decide for yourself how much you want to spend
Time Controls
Decide how long you will play each day before you start
Take a Break
Temporarily suspend your account at any time
Self-Exclusion
Self-exclude for a long-term break
Protection Tools

Clu99 Responsible Gaming Tools

We put you in full control. Use the tools below to keep your betting experience completely safe.

Set Deposit Limits
Set a daily, weekly, or monthly deposit limit before you start playing. Once a limit is in place, it cannot be exceeded. It's the most effective way to keep your spending in check.
Session Time Limit
Set a limit on how long you spend on the platform in one session. Once the time is up, clu99 will automatically end your session and prompt you to take a break.
Reality Check
At regular intervals, clu99 will remind you how long you have been playing and how much you have spent. These reality check prompts keep you aware and in control.
Temporary Break (Cool-off)
You can request a temporary break lasting anywhere from 1 day to 6 weeks. During this period, you won't be able to log in or place bets. It's a voluntary step you can take right away.
Self-Exclusion
If you feel you need long-term support, you can fully exclude yourself for a period of 6 months to 5 years. Your account cannot be recovered during this time.
Loss Limit
If your losses exceed a set amount, clu99 will automatically pause your betting temporarily. This protects you from significant losses and helps you stay clear-headed.
Stay Alert

Recognise the Signs of Problem Betting

Problem betting rarely appears overnight — it builds gradually. If you notice any of the signs below in yourself or someone close to you, seek help promptly. Responsible Play means recognising these signs before it's too late.

  • Repeatedly betting to recover losses (Chasing Losses)
  • Hiding your betting from family or friends
  • Trying to stop betting but being unable to
  • Spending money meant for daily expenses on betting
  • Feeling anxious, stressed, or irritable about betting
  • Betting causing problems in relationships, work, or studies
  • Taking out loans or selling assets to fund betting
  • Betting to cope with stress or emotional distress

If any 3 of the above signs apply to you, reach out to our support team today. Asking for help isn't weakness — it takes courage.

Take Action

Take the First Step Toward Help

01
Assess Yourself
Complete the self-assessment questionnaire below. It will help you understand whether your betting behaviour is normal or a cause for concern.
02
Set Your Limits
Go to Account Settings and activate your deposit limit, session time limit, and loss limit. Do it today — not later.
03
Talk to Support
Our trained support team will listen to you in complete confidence and provide the guidance you need.
04
Self-Exclude If You Need To
If you feel things are getting out of control, request a self-exclusion immediately. We'll restrict your account without delay.
05
Get Professional Help
Gaming addiction is a health issue. If needed, seek advice from a mental health professional. clu99 will help point you in the right direction.
Detailed Guidelines

How to Use Responsible Gaming Tools

Set Limits in Settings
After logging in, go to "Account Settings" → "Responsible Gaming". There you can set deposit, loss, and session limits individually. Changes may take up to 24 hours to take effect.
Live Chat Support
Click the live chat button in the bottom right corner of the platform. Our trained agents will understand your situation and help you activate the right tools.
Email Request
For self-exclusion or a long-term break, email us at support@clu99.bet with the subject line "Self-Exclusion Request". Action will be taken within 4 hours.
View Activity History
Review your full activity through "Transaction History" and "Betting History". This helps you analyse your own behaviour and take any steps you need.
Enable Reminders
Enable regular reminders in Settings. clu99 will remind you how long you have been playing every 30, 60, or 90 minutes.
Family Protection
If you want to protect a family member, contact our support team. We can process a self-exclusion request on behalf of a third party.
Self-Assessment

Is Your Betting Behaviour Safe?

Read through the questions below honestly. This isn't a test — it's simply a way to better understand yourself.

1. Have you ever wagered more money than you planned?
2. After a loss, do you find yourself trying to win it back by playing again?
3. Is betting affecting your family life or work?
4. Do you feel restless or anxious about your betting?

If most of the above questions are answered with "Often" or "Always", please reach out to our support team. Seeking help is always the right choice.

FAQ

Responsible Gaming FAQ

No, self-exclusion is not permanent — you choose the duration yourself (6 months to 5 years). However, your account cannot be reactivated before the chosen period ends. Once it does, contact support to reactivate.

To support responsible gaming, decreasing your deposit limit takes effect immediately. However, requests to increase your limit may take up to 7 business days to process. This delay is intentional — to prevent impulsive decisions.

Yes. If you believe a family member or friend is struggling with a betting problem, contact our support team. We'll handle your concern with full confidentiality, guide you through the right steps, and provide any information you need.

Any funds in your account during a self-exclusion or temporary break remain completely safe. Once the break ends, or if you submit a withdrawal request, you can retrieve your funds through support.

Yes, you must be 18 or older to register with clu99. Age is verified during the KYC process. If there is any doubt, the account is immediately suspended and additional verification is carried out.

Completely free. Deposit limits, session time, loss limits, reality checks, cool-off periods, and self-exclusion — all tools are available to every clu99 user at no cost. Your safety is our responsibility.
Start Safely

Play Responsibly, clu99Enjoy on

Let betting be a source of fun — not stress. Register with clu99 and use our responsible gaming tools for a safe and enjoyable experience.

Register Now Log In
Principles of Responsible Gaming
  • Play for entertainment only
  • Set a Budget in Advance
  • Never chase your losses
  • Take Regular Breaks
  • Don't hesitate to ask for help when you need it
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